Refund policy

Return Policy and Order Cancellations

• Due to the perishable nature of the products, we cannot accept returned merchandise.
• The company will not issue a refund to anyone’s credit card who refuses delivery or in any way attempts to return a shipment.
• Please check all addresses and zip codes carefully.  Damage due to incorrect or incomplete shipping addresses voids our guarantee, so please be sure to double-check addresses. The customer will then be responsible for the charges of a new order.

Order Cancellations

You may cancel an order with advance notice. We will do all that we can to honor your request, but if the order has already begun the shipping process, we cannot change it or cancel it. Therefore, if you must cancel an order, please do so before 3 PM EST on the day before it is scheduled to ship.

Any orders shipping during the holiday season (October 1 – January 15) may be canceled up to 12 PM EST on the day prior to shipping. Cancellations received after this time cannot be accommodated, and the order will ship as scheduled.

Ordering Deadlines for the Holidays

Thanksgiving: Order by 12 PM EST on Monday, November 20, for delivery on Tuesday, November 21, 2023.

Christmas: Order by 12 PM EST on Wednesday, December 20, for delivery on Thursday, December 21, 2023.

New Year’s Eve: Order by 12 PM EST on Wednesday, December 27, for delivery on Thursday, December 28, 2023.

PLEASE NOTE: Inclement weather and other unforeseen circumstances can cause shipments to arrive later than expected to please plan ahead and order early.

All order cut-off times are subject to change.

Customer Service

Our customer service representatives are available weekdays from 7 AM to 4 PM EST.  Please contact us with any questions or concerns via email or by calling (203) 937-9389.